Shipping & Tracking

We have 100% free Worldwide Shipping

All orders are dispatched within 24 hours. Deliveries take 7-15 days and in rare cases 30+ days.

Tracking Number Notification

Within a week of your order being fulfilled (shipped), you will receive notification of your tracking number.

If you do not receive your tracking number within 10 days, please contact sales@galante.co

Tracking Your Order

You can track your order below: 

If the above widget does not return a result, you can also Click here to track US orders and Click here to track Worldwide orders. 

For deliveries to Hong Kong please track your order here.

 

Shipping Times

US orders ship by e-packet, which is a US postal service product.  US orders usually take between 7 and 14 days to arrive at their destination, but can take longer from time to time.

Worldwide orders ship by EMS. International orders most often take between 15 and 25 days to arrive at their destination, but sometimes take up to 40 days depending on where you are in the World.  Occasionally, depending on various factors like customs, Worldwide orders can take in excess of 40 days to arrive. 

We recommend that you keep an eye on your tracking.

 

Failed Deliveries

Failed deliveries will stay at your local post office for a period of time before being returned to us.  Please contact your local post office if your tracking shows a failed delivery.

 

Customs

Our packages are nearly always beneath local taxation thresholds, but on very rare occasions deliveries are held by customs for various reasons.

This is out of our control and there is nothing that we can do to help you.

If it takes too long for customs to release your delivery, and if they haven't contacted you, please give them a call.

 

Delayed Deliveries

Unfortunately the complexities of international shipping sometimes means that packages can either be stuck in one place for a long time or the tracking information cannot be updated electronically for a long time. 

This means that we cannot always get an accurate picture of where the package is, or how much longer it will take to get to its destination.  Tracking will sometimes show an item sitting in one place half a world away for two weeks and the next day it will mysteriously arrive.

If your delivery remains stalled for 14 days or more, please contact our support team.